Occasionally life gets in the way of our holiday plans and below is a summary of our cancellation and refund policy. We recommend our guests take out suitable travel insurance just in case! You may cancel for any reason at any time: for details of time windows for cancellation and the amount you can expect to be refunded, please see below.
For Tag A Long Trips
14 days before the trip – refund of 90% of monies paid or credit of 95% of monies paid against a future trip
7 days before the trip – refund of 50% of monies paid OR we can credit you 75% of monies paid against a future trip (valid for 6 months)
From 6 days to 72 hours before trip commencement – refund of 25% of monies paid OR credit of 65% of monies paid against a future trip (valid for 6 months)
Less than 71 hours before trip commencement – no refund but credit of 50% of monies paid against a future trip (valid for 6 months)
For Group Trips
More than 21 days before commencement of trip – refund of 60% of deposit
14-20 days before trip – refund of 50%
13 days or less before trip – nil refund
Refunds will be given via the same method as payment and will reach your account within 10-14 working days.